At StageHound, we approach everything we do in a transparent, open, and accountable way. We believe that privacy matters and promise to always respect yours. To this end, we adhere to the Mozilla Foundation's privacy recommendations also known as the *Privacy Not Included buyer’s guide.
We will never sell your information. Ever. Period. We Promise.
What do we mean by "personal information?"
For us, "personal information" means information which either directly identifies you (like your name, email address, or billing information) or can be reasonably linked or combined to identify you (like an account identification number or IP address). We’ll always tell you what personal information we’re collecting from you.
Any information that falls outside of this is "non-personal information."
If we store your personal information with information that is non-personal, we will consider the combination as personal information. If we remove all personal information from a set of data then the remaining is non-personal information.
We may collect the following information:
- Contact information including email address
- Demographic information such as post code, preferences and interests
- Other specific information requested by Event holders.
How do we learn information about you?
We learn information about you during the checkout process when you buy tickets. In this case, you give it to us directly. We also learn information about you when you sign up for an account organically, contact us for help or support, or are checked in to an Event. We also try and understand more about you based on browsing behavior. For example, when we use your IP address to customize language for some of our services. This information is strictly used in an effort to prevent fraud and minimize abuse.
Why is your information required and what we do with the information we gather?
We require this information to understand your needs and provide you with a better service, and in particular for the following reasons:
- To allow Event holders to look up your ticket purchase, check-in guests, and manage entry to the Event.
- Internal record keeping.
- Fraud prevention.
- Improve our products and services.
- To customize the website according to your interests.
- We will never sell your information.
Your basic personal information (name and email address) will be shared with the Event provider for the explicit purpose of checking you in to the Event.
Either StageHound or any Event provider from whom you have purchased tickets may periodically send promotional email about events, new products, special offers or other information which we think you may find interesting using the email address which you have provided. From time to time, we may also use your information to contact you for market research purposes. We want you to want to receive these emails! You will always be provided the opportunity to unsubscribe from non-transactional emails. Transactional emails such as our log in links, reset password notifications, and receipts will always be required.
What do we do with your information once we have it?
When you give us information, we will use it in the ways for which you've given us permission. Generally, we use your information to help us provide and improve our products and services for you.
When do we share your information with others?
- Your basic personal information (name and email address) will be shared with the Event provider for the explicit purpose of checking you in to the Event.
- When we have asked and received your permission to share it.
- For processing or providing products and services to you and handling financial transactions.
- When the law requires it. We follow the law whenever we receive requests about you from a government or related to a lawsuit. We'll notify you when we're asked to hand over your personal information in this way unless we're legally prohibited from doing so. When we receive requests like this, we'll only release your personal information if we have a good faith belief that the law requires us to do so. Nothing in this policy is intended to limit any legal defenses or objections that you may have to a third party's request to disclose your information.
- When we believe it is necessary to prevent harm to you or someone else. We will only share your information in this way if we have a good faith belief that it is reasonably necessary to protect the rights, property or safety of you, our other users, StageHound, or the public.
- If our organizational structure or status changes (if we undergo a restructuring, are acquired, or go bankrupt) we may pass your information to a successor or affiliate.
How do we store and protect your personal information?
We are committed to protecting your personal information once we have it and are committed to ensuring that your information is secure. In order to prevent unauthorized access or disclosure, we have put in place suitable physical, electronic and managerial procedures to safeguard and secure the information we collect online.
If, despite our efforts—and much to our dismay—we learn of a security breach, we'll notify you so that you can take appropriate protective steps.
A cookie is a small file which asks permission to be placed on your computer's hard drive. Once you agree, the file is added and the cookie helps analyze web traffic or lets you know when you visit a particular site. Cookies allow web applications to respond to you as an individual. The web application can tailor its operations to your needs, your likes and dislikes, by gathering and remembering information about your preferences.
We use traffic log cookies to identify which pages are being used. This helps us analyze data about webpage traffic and improve our website in order to tailor it to customer needs. We only use this information for statistical analysis purposes and then the data is removed from the system.
Overall, cookies help us provide you with a better website, by enabling us to monitor which pages you find useful and which you do not. A cookie in no way gives us access to your computer or any information about you, other than the data you choose to share with us.
You can choose to accept or decline cookies. Most web browsers automatically accept cookies, but you can usually modify your browser setting to decline cookies if you prefer. This may prevent you from taking full advantage of the website and may prevent you from purchasing tickets.
Links to other websites, our website may contain links to enable you to visit other websites of interest easily. However, once you have used these links to leave our site, you should note that we do not have any control over that other website.
Therefore, we cannot be responsible for the protection and privacy of any information which you provide whilst visiting such sites and such sites are not governed by this privacy statement. You should exercise caution and look at the privacy statement applicable to the website in question.
Controlling your personal information
You may choose to restrict the collection or use of your personal information in the following ways:
- We will not sell, distribute or lease your personal information to third parties unless we have your permission or are required by law. We may use your personal information to send you promotional information about third parties which we think you may find interesting if you tell us that you wish this to happen.
- You may request details of personal information which we hold about you under the Data Protection Act 1998. A small fee will be payable.
- If you believe that any information we are holding on you is incorrect or incomplete, please write to or email us as soon as possible at firstname.lastname@example.org. We will promptly correct any information found to be incorrect.