Terms and ConditionsRevised 18 October, 2023
By accessing or using the Service you agree to be bound by these Terms. If you disagree with any part of the terms then you may not access the Service.
Welcome to StageHound!
This online ticket sales platform was created by musicians and music lovers, for musicians and music lovers. We strive to nurture connection, cultivate creativity, and promote creative spaces while ensuring that relationships between Fans, Artists, and Venues are not only formed, but retained.
Please take your time when reading through these terms and conditions of using this site, as they are legally binding.
A Big List of “Don'ts!”
We know that you’re a good person, but we have to include this list of things you really shouldn’t do here at StageHound. If you do, we might have to revoke your account access.
Don't break the law
→ Obviously, the law exists here on StageHound’s platform. Don’t break it in any way, or you may find yourself in trouble.
Don't pretend to be someone that you’re not
→ By creating an account or registering on StageHound, you’re promising to be yourself, and not try to copy anyone else or impersonate another user.
Don't lie, cheat, or steal
→ Events and Campaigns are meant for the good of the music industry. Don’t ruin it by lying to people - that’s how the music industry got itself in this mess in the first place!
→ Don’t do anything threatening, abusive, harassing, defamatory, libelous, or invasive of another person’s privacy.
→ Don’t distribute unsolicited or unauthorized advertising or promotional material, or any junk mail, spam, or chain letters. Don’t run mail lists, listservs, or any kind of auto-responder or spam on or through the Site.
Don’t hack, or try to harm anyone else’s computer
→ Don’t distribute software viruses, or anything else (code, films, programs) designed to interfere with the proper function of any software, hardware, or equipment on the Site (whether it belongs to StageHound or another party).
Don't abuse others’ personal information
→ When you use StageHound, you may receive information about other users, donors, or contributors. This information is provided for the purpose of fulfilling the campaign, and for nothing else! Don’t use it for any other purpose. Remember, these are your friends, fans, and family. Don’t do anything that will mess that up.
Don't be a Dick
→ Just don’t. Be nice or leave. Life would be so much better if everyone practiced more kindness and empathy.
Stagehound is an online ticket sales platform that enables Event organizers to create, post and manage online or in-person events, sell tickets, solicit donations and stay connected to their customers.
Stagehound is not the creator, organizer, or owner of the events listed on the platform nor are we the seller of tickets, registrations or any merchandise. Instead, we provide our Services, which allow Organizers to manage ticketing and registrations and promote their events.
When hosting an event, the Organizer is solely responsible for ensuring that their event and any page displaying an event complies with any applicable laws, rules, and regulations, and that the goods and services described on the event page are delivered as described and in an accurate, satisfactory manner.
Stagehound is an Internet-based ticketing service. We are hired by our clients to sell THEIR tickets. If you are not satisfied with any aspect of your event experience BESIDES the purchasing process, you must speak to a representative of the event venue at the box office before the event has concluded. Policies set forth by our clients do not allow us to exchange or refund tickets once an event has taken place for any reason.
If you wish to purchase any product or service made available through the Service ("Purchase"), you may be asked to supply certain information relevant to your Purchase including, without limitation, your email address, first and last name, and credit card information. The buyer agrees to purchase, meaning that the buyer will be held responsible for any and all payments that are made through the site stagehoundtix.com or any other domain names associated with the Stagehound platform.
For processing orders, Stagehound requires verification of the billing information, including the billing address. Submitting incorrect billing information may cause delayed processing and delivery. Stagehound may attempt to contact you regarding problems verifying your information. If Stagehound has reason to believe your purchase is fraudulent or otherwise in violation of our Terms, we may cancel your order.
Tickets will often have many different tiers of purchase, including but not limited to: higher priced seats or merchandise bundles. The buyer agrees to fully understand his or her purchase before accepting the final agreement in purchase. StageHound is not responsible for misunderstood terms, purchases, or donations made in a campaign.
Because Stagehound is an internet based, global web application, distribution points access the same ticketing system and inventory; therefore, tickets for popular events with a high demand may sell quickly. Occasionally, additional tickets may be available prior to the event or added to an event as it is selling. Stagehound does not control this inventory or its availability.
After submitting payment information, if for whatever reason you do not receive an order confirmation through a page on our Site or a confirmation e-mail, or you are experiencing an error message, it is your responsibility to confirm with Stagehound customer service whether your order has been processed. Stagehound will not be responsible for losses (monetary or otherwise) if you assume that an order was placed because you failed to receive confirmation.
When purchasing tickets through Stagehound, you are limited to a maximum number of tickets for each event per purchase. This ticket limit is clearly identified on the event page and is verified with every transaction. This policy is in effect to discourage unfair ticket buying practices. We reserve the right to cancel any or all orders and tickets if you exceed the posted limits, including orders associated with the same name, e-mail address, billing address, credit card number or other information.
Cancelled or Postponed Events
All ticketed events are to be held regardless of weather conditions. Sometimes weather or other outside considerations make the performance impossible to complete. In such instances, the event venue or the event promoter are charged with making the final determination of cancellation and refund availability. If your event is canceled, postponed, rescheduled, or moved to another venue, Stagehound will attempt to contact you with details on the status of the event, and inform you of any refund, credit, or exchange procedures.
Refunds and Exchanges
Do not order tickets unless you are certain you want them. All sales are final and refunds are allowed only in limited circumstances as described in the Canceled or Postponed Events section above. Before purchasing tickets, it is your responsibility to carefully review the event, venue location, performance date, and all other details related to an event or performance.
Policies set forth by our clients may prohibit Stagehound from issuing exchanges or refunds after a ticket has been purchased. Stagehound will issue refunds ONLY if an event is canceled in its entirety. Refunds for canceled performances include the ticket price and the per ticket convenience charge(s), but do not include the processing fees if any fees are collected for a chosen delivery option. Refunds for rescheduled events will be provided only with the venue’s or promoter’s approval. If an event is canceled and not rescheduled, refunds will automatically be applied to the credit card used by the customer at the time of purchase. In such instances, refunds will generally appear on your next account statement depending on your billing cycle.
We agree that "feeflation" sucks, but we also need to keep the lights on and pay our server costs. A nominal service charge is assessed for each ticket purchased. Additionally, all credit card processing fees charged by banks and third-party payment processors are passed through directly to the purchaser. We try to do this in a transparent way so that you can see what the banks make off each purchase as opposed to what Stagehound charges.
We promise never to be greedy or abusive with our service fees. Our goal is to nuture community and connection. In service of this ideology, we acknowledge that lower service fees enable more people share more experiences. Isn't it nice when everyone wins‽
The Organizers are responsible for finalizing a ticket price and therefore the fees associated with the ticket purchase.
If the amount you pay for a ticket is incorrect (regardless of whether there was an error in the price posted on the Site), you are able to order a ticket before its designated on-sale date, or you are able to order a ticket that is not supposed to be available for sale, Stagehound shall have the right to cancel that order or ticket and refund to you the full amount that you paid, including fees.
Our Service allows you to post, link, store, share and otherwise make available certain information, text, graphics, videos, or other material ("Content"). You are responsible for the Content that you create or make available on StageHound.
Links To Other Websites
Our Service may contain links to third-party web sites or services that are not owned or controlled by StageHound.
StageHound has no control over, and assumes no responsibility for, the content, privacy policies, or practices of any third party web sites or services. You further acknowledge and agree that StageHound shall not be responsible or liable, directly or indirectly, for any damage or loss caused or alleged to be caused by or in connection with use of or reliance on any such content, goods or services available on or through any such web sites or services.
We reserve the right, at our sole discretion, to modify or replace these Terms at any time. If a revision is material we will try to provide at least 14 days’ notice prior to any new terms taking effect. What constitutes a material change will be determined at our sole discretion.
As a user of StageHound, you agree to respect the rights of our copyrights and trademarks, as well as trade secrets. You also agree not to make a derivative version of our service.
Additionally if you are the valid holder of a copyright and believe that your copyright has been infringed upon within the StageHound platform, you may send us a notice directly asking that the content be removed. To do so, you must provide clear identification of the work being infringed upon so that we can easily find it, such as a direct URL and/or a screen shot, along with your contact information and signature to allow us to verify that you are the valid copyright holder.
Terms and Conditions Violations
We may from time to time conduct investigations related to claimed violations to these Terms, including providing law enforcement with information that may be necessary for them to properly investigate and ppurplecute any illegal activity. If it has been found that you have in fact violated these Terms then we reserve the right to suspend or terminate your account and prevent you from accessing our platform at any point in the future. You agree that StageHound will not be liable to you or any third-party for the termination of your account or the prevention of you accessing our platform.
Tickets unlawfully resold or attempted to be resold, counterfeit or copied tickets may be seized and canceled without compensation. Certain maximum resale premiums and restrictions may apply in some states, and Stagehound cannot be responsible for providing legal advice regarding resale or pricing of tickets. You are responsible for complying with all applicable ticket resale laws. Stagehound has the right to restrict or deny ticket purchasing privileges to anyone that we determine to be, or has been, in violation of our policies. Stagehound allows the customer to reprint tickets for THE CONSUMER’S USE ONLY. The unique two-dimensional bar code printed on all tickets will allow ONLY ONE ticket, the first ticket, to enter the event. You agree not to sell, reproduce for sale, alter, or counterfeit the ticket for any reason, and assume all financial liability for the copying of the user’s unique, bar-coded ticket. Stagehound does not guarantee the form in which you will receive your tickets. Tickets may be re-issued via a different channel when requested by the venue. Additionally, “print-at-home” tickets may only be printed up to the time of redemption.
Stagehound cannot guarantee the authenticity of tickets purchased from any non-authorized third party reseller (such as brokers or individuals). We recommend that you purchase tickets directly through us, or from the venue box office to ensure ticket authenticity.
Disclaimer of Warranties
We provide access to our platform on an “as is” and “as available” basis and by accessing our platform you use it at your own risk. TO THE FULLEST EXTENT ALLOWED BY LAW WE DISCLAIM ALL WARRANTIES, EITHER EXPRESSED OR IMPLIED, INCLUDING THE WARRANTY OF MERCHANTABILITY OR FITNESS FOR A PARTICULAR PURPOSE.
The user hereby agrees to indemnify StageHound in any conflict event happening between Artist, Venue, Organizer, Fan, Customer, or otherwise. The user accepts the agreement that StageHound exists as a platform for these users to exist and to sell tickets, and thereby cannot and will not seek legal action that may put the platform at risk.
If a third-party brings a claim against us due to your improper use of our platform, including but not limited to the violation of these terms, you agree to indemnify us, and any of our affiliated parties, and to further hold us harmless from any and all claims, damages, and expenses, including our attorney’s fees.
Any dispute arising under these terms or from the use of our platform will be heard solely in the courts of Buncombe County, North Carolina, and the laws of the State of North Carolina will be applied.
If any of these provisions are held to be invalid or unenforceable then the provision will be removed and the remainder of the terms will be enforced to the fullest extent allowed by law.
Rights of StageHound
We, at StageHound, reserve the right to do the following:
→ Cancel an account or event at any time, for any reason, without notice, although we will always try te be cool about it and talk to you first.
→ Make changes to the StageHound site.
→ Decide who is eligible to use our services.
StageHound is not liable for any damages that may occur as a result of any of these actions
Limitation of Liability
To the fullest extent permitted by law, in no event will StageHound, its directors, employees, partners, suppliers, or content providers be liable for any indirect, incidental, punitive, consequential, special, or exemplary damages of any kind, including but not limited to damages (i) resulting from your access to, use of, or inability to access or use the Services; (ii) for any lost profits, data loss, or cost of procurement or substitute goods or services; or (iii) for any conduct of content of any third party on the Site. In no event shall StageHound’s liability for direct damages be in excess of (in the aggregate) one hundred U.S. dollars ($100.00).
If you have any questions about these Terms, please contact us.
If you've read this far, we like all of the M&M colors and prefer sparkling water over still. Light snacks are appreciated. Chips, salsa, and cheese are always welcome. We're not even remotely scared of hot food although we respect the ghost pepper and carolina reaper. They should be kept it their rightful place. Whoever invented bubble gum vodka should be fired from research and development, that is a truly horrific idea. And most important: Please ALWAYS leave the mayonnaise on the side; that stuff is gross.